Refund policy

Last updated: August 29, 2026

1. Return Window & Eligibility

You have 30 days from the date of delivery to request a return.

To qualify, your furniture item must meet all of the following conditions:

  • Condition: The item must be in its original condition — free of any scratches, dents, stains, or damage not present upon delivery. Items that have been assembled solely to inspect for defects or damage remain eligible for return.
  • Packaging: The item should be returned in its original packaging whenever possible. If the original packaging is no longer available or has been damaged, please contact us at info@modplusfurniture.com before initiating your return — we will provide guidance on appropriate packaging for safe return shipment.
  • Proof of Purchase: A valid order number or digital receipt must be provided.

2. Non-Returnable Items

The following items are not eligible for a return unless they arrive damaged or defective:

  • Clearance & "Final Sale" Items — Furniture marked as "Clearance," "Final Sale," or "As-Is."
  • Hygiene Items — Mattresses, pillows, and chair cushions (once opened or used) cannot be returned for health and safety reasons.

3. How to Start a Return

  1. Contact Us: Email info@modplusfurniture.com with your order number and the reason for your return. Return requests submitted within the 30-day window will be honored regardless of our internal processing time.
  2. Documentation: If your item arrived damaged or incorrect, please attach clear photos of the product and the outer shipping packaging.
  3. Authorization: Our team will review your request within 1–2 business days and provide a Return Authorization (RA) number with return instructions.

4. Return Shipping

We cover all return shipping costs for authorized returns. Once your return is authorized, we will provide a prepaid return shipping label at no charge to you.

  • No Restocking Fees — We do not charge any restocking, handling, or administrative fees.

5. Refund Processing

  • Refunds will be issued to your original payment method.
  • Once we receive and inspect your returned item, we will process your refund as quickly as possible, typically within 10 business days. We will notify you by email once your refund has been issued.
  • Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear in your account. This timeline is determined by your financial institution and is outside our control.

6. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 30 days of delivery at info@modplusfurniture.com. Provide your order number and clear photos of the product and packaging. We will arrange a free replacement or full refund and coordinate pickup at no cost to you.

Note: We understand that large furniture items may require assembly before damage or defects become apparent. Please inspect your item thoroughly and contact us as soon as any issue is discovered.

7. Contact Information

  • Store Name: Mod Plus Furniture
  • Email: info@modplusfurniture.com
  • Phone: +1 (323) 963-5275
  • Address: 630 N Western Ave, Los Angeles, CA 90004
  • Business Hours:
    • Monday – Friday: 10:30 AM – 6:00 PM (PT)
    • Saturday: 10:30 AM – 5:00 PM (PT)
    • Sunday: 12:00 PM – 4:00 PM (PT)