FAQ
We've compiled answers to the most common questions to help you from browsing to post-purchase support. If you don't find your answer here, please contact our Customer Service team.
Can't find what you're looking for? Email us at info@modplusfurniture.com or call +1 (323) 963-5275.
About Orders
How do I place an order? Browse our collection, add items to your cart, and proceed to checkout. You will enter your shipping information and select a payment method. After placing your order, you will receive an order confirmation email.
Can I modify or cancel my order? You may request to modify (e.g., change shipping address) or cancel your order within 24 hours of placing it, provided it has not yet entered our fulfillment process. After 24 hours, changes may not be possible. To request a change, please email info@modplusfurniture.com immediately with your order number.
Ref: Shipping Policy - Order Changes, Payment Policy - Order Modifications
Why was my order cancelled? We may cancel orders due to payment authorization failures, invalid billing or shipping information, out-of-stock items, or suspected fraud. If a pricing or listing error is identified, we will contact you before taking any action — you will have the option to confirm or cancel your order. If your order is cancelled after payment has been processed, you will receive a full refund within 10 business days.
About Payments
What payment methods do you accept? We accept Visa, MasterCard, American Express, and Discover.
Is checkout secure? Yes. We use SSL encryption and PCI-DSS compliant payment processors. We do not store your full credit card details. For more details, see our full Payment Policy.
What should I do if my payment is declined? Please verify your billing address, card number, expiration date, and CVV. Ensure your card has sufficient funds. If the issue persists, contact your bank or try a different card. You can also try disabling any VPNs or using a different browser.
What will the charge appear as on my statement? Your statement will show the charge as "MOD PLUS FURNITURE" or "MODPLUSFURNITURE."
About Shipping & Delivery
Do you offer free shipping? Yes. We offer free standard shipping on all orders within the contiguous United States (the 48 states). There are no handling or processing fees.
Do you ship internationally or to all US states? Currently, we only ship to addresses within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international locations.
How long does shipping take? Orders are processed in 1–3 business days. After shipment, estimated delivery is 7–15 business days. Delivery times are estimates and may vary due to weather, carrier delays, or large-item logistics. The freight carrier may contact you to schedule a final delivery appointment.
How will I know when my order ships? Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link to monitor your delivery in real time.
Will all items in my order ship together? Items may ship separately and arrive on different days. You will receive a shipping confirmation for each shipment. There is no extra charge for partial shipments.
What if my address is incorrect? Please ensure your shipping details are correct at checkout. If a package is returned due to an incorrect or incomplete address, reshipment fees may apply.
Furniture Delivery & Assembly
How will my large furniture item be delivered? Due to size and weight, your furniture will be shipped via a freight carrier. They will contact you via phone to schedule a delivery appointment. Please ensure you are available to receive the item and inspect it upon delivery.
Are there any additional delivery fees? No. Our free standard shipping includes delivery to your door. For large items, the carrier will bring the item to your doorstep or garage, but we do not currently offer inside delivery or white-glove service.
Is assembly required? Most furniture items require assembly. All necessary hardware and instructions are included in the package. Professional assembly is the customer's responsibility unless a specific assembly service has been purchased.
How should I inspect my furniture upon delivery? Please inspect the item and packaging thoroughly before signing for the delivery. If you see any visible damage to the packaging or item, note it with the carrier and take clear photos immediately. Report any issues to us within 30 days of delivery. We understand that large furniture items may require assembly before damage or defects become fully apparent.
About Returns & Refunds
What is your return policy? You have 30 days from delivery to request a return. Items must be in their original condition. We recommend retaining original packaging for returns; if it is no longer available, please contact us for guidance on appropriate packaging. We cover all return shipping costs for authorized returns. Non-returnable items include clearance/final-sale items and opened hygiene products (mattresses, cushions).
How do I start a return? Email info@modplusfurniture.com with your order number and reason for return. Return requests submitted within the 30-day window will be honored regardless of our internal processing time. If the item is damaged or incorrect, please include clear photos of the product and packaging. We will provide a Return Authorization (RA) number and instructions within 1–2 business days.
Do I have to pay for return shipping? No. For authorized returns, we provide a prepaid return shipping label at no cost to you. We do not charge restocking fees.
How long does a refund take? Once we receive and inspect your return, we will process your refund as quickly as possible, typically within 10 business days, to your original payment method. Depending on your bank, it may take an additional 5–10 business days to appear in your account.
What if my item arrives damaged or incorrect? Contact us within 30 days of delivery at info@modplusfurniture.com with your order number and clear photos. We will arrange a free replacement or full refund and coordinate pickup at no cost to you.
About Your Account
Do I need an account to place an order? No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and manage your information easily.
How do I reset my password? On the login page, click "Forgot Password?" and follow the instructions to receive a reset link via email.
How do I update my information or address book? Log into your account and navigate to "Account Details" or "Addresses" to update your name, email, password, and saved addresses.
About Products & Our Website
Are your products authentic and as described? Yes. Our product listings include detailed descriptions, full materials lists, and accurate dimensions. If there is a natural variation in wood grain or a slight color difference between a photo and the actual product, this is noted in the product description.
Ref: Terms of Service
Do your products come with a warranty? Our primary commitment is your satisfaction. If your item arrives damaged, defective, or not as described, our Refunds & Returns Policy provides remedies including free replacement or full refund — subject to the terms and conditions outlined therein. For specific manufacturer warranty details, please contact our customer service team.
How can I contact customer service?
- Email: info@modplusfurniture.com
- Phone: +1 (323) 963-5275
- Business Hours: Mon–Fri: 10:30 AM – 6:00 PM | Sat: 10:30 AM – 5:00 PM | Sun: 12:00 PM – 4:00 PM (Pacific Time)
- Address: 630 N Western Ave, Los Angeles, CA 90004