Privacy Policy

At Mod Plus Furniture ("we," "us," "our," or "Company"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.modplusfurniture.com), make a purchase, or interact with us in any way. By using our website, you consent to the practices described in this policy.

1. Information We Collect

a. Personal Information You Provide Directly

When you browse our website, create an account, place an order, or contact us, we may collect the following personal information:

  • Contact Information: Full name, email address, phone number, and mailing/shipping address.
  • Payment Information: Credit/debit card number, expiration date, CVV, and billing address. (Note: Full payment card details are processed directly by our PCI-DSS compliant payment processors and are never stored on our servers.)
  • Account Information: Username, password (encrypted), and account preferences.
  • Communication Data: Any information you provide when you contact our customer service team, submit a review, or participate in a survey.

b. Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies, server logs, and similar technologies:

  • Device Information: IP address, browser type and version, operating system, device type, and screen resolution.
  • Usage Data: Pages viewed, time spent on pages, products searched or viewed, click patterns, referral source, and exit pages.
  • Location Data: General geographic location based on your IP address.
  • Cookie & Tracking Data: We use cookies, web beacons, pixels, and similar technologies to enhance your browsing experience and analyze site traffic. (See Section 7 — Cookies & Tracking Technologies for details.)

c. Information from Third Parties

We may receive information about you from third-party sources, including:

  • Payment Processors: Transaction confirmation and fraud prevention data.
  • Shipping Carriers: Delivery status, tracking information, and proof of delivery.
  • Analytics Providers: Aggregated website usage and performance data.
  • Marketing Partners: Advertising campaign performance and audience data.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing & Fulfillment: To process, ship, and deliver your orders; to send order confirmations, shipping updates, and delivery notifications.
  • Customer Service: To respond to your inquiries, resolve disputes, provide technical support, and process returns and refunds.
  • Payment Processing: To verify payment information, detect and prevent fraud, and complete secure transactions.
  • Account Management: To create and maintain your customer account, manage your preferences, and provide personalized experiences.
  • Marketing & Communications: To send promotional emails, newsletters, product recommendations, and special offers. (You may opt out at any time — see Section 6.)
  • Website Improvement: To analyze usage trends, monitor website performance, improve site functionality, and develop new products and services.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
  • Security & Fraud Prevention: To protect our website, customers, and business from unauthorized access, fraud, and other malicious activities.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We share data with trusted third-party companies that perform services on our behalf, including:

    • Payment processors (e.g., Shopify Payments, PayPal)
    • Shipping and logistics carriers (e.g., FedEx Freight, UPS)
    • Email marketing platforms
    • Website hosting and analytics providers
    • Customer support tools

    These service providers are contractually obligated to use your data only for the purposes of providing services to us and are required to maintain appropriate security measures.

  • Legal Requirements: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court order, subpoena, or government agency).

  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such change and any choices you may have regarding your information.

  • Protection of Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

  • With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS technology.
  • PCI-DSS Compliance: Payment transactions are processed by PCI-DSS Level 1 compliant payment processors. We do not store full credit card numbers on our servers.
  • Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions.
  • Regular Security Audits: We regularly review and update our security practices and infrastructure.
  • Secure Data Storage: Personal data is stored on secure servers with firewall protection and intrusion detection systems.

While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data using commercially acceptable means.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Order Data: Retained for up to 5 years for tax, accounting, and legal compliance purposes.
  • Account Data: Retained as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.
  • Marketing Data: Retained until you unsubscribe or request removal.
  • Website Analytics Data: Retained in aggregated, anonymized form for up to 2 years.

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

a. California Residents (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the right to:

  • Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
  • Delete: Request deletion of your personal information, subject to certain exceptions.
  • Opt-Out of Sale/Sharing: Request that we do not sell or share your personal information. (We do not sell personal information.)
  • Correct: Request correction of inaccurate personal information.
  • Limit Use of Sensitive Personal Information: Request that we limit the use of your sensitive personal information, if applicable.

To exercise any of these rights, please contact us at info@modplusfurniture.com. We will respond to your request within 45 days as required by law. We will not discriminate against you for exercising your privacy rights.

b. Marketing Communications

You may opt out of receiving promotional emails from us at any time by:

  • Clicking the "Unsubscribe" link at the bottom of any marketing email.
  • Contacting us directly at info@modplusfurniture.com.

Please note that even if you opt out of marketing emails, we may still send you transactional communications related to your orders, account, or customer service inquiries.

c. Account Deletion

You may request deletion of your account and associated data by emailing info@modplusfurniture.com. We will process your request within 30 days, subject to any legal retention requirements.

d. Do Not Track (DNT)

Some web browsers transmit "Do Not Track" (DNT) signals. Currently, there is no universally accepted standard for how companies should respond to DNT signals. Our website does not alter its data collection and use practices in response to DNT signals.

7. Cookies & Tracking Technologies

a. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help us recognize your browser, remember your preferences, and improve your browsing experience.

b. Types of Cookies We Use

Cookie Type Purpose
Strictly Necessary Essential for the website to function properly (e.g., shopping cart, checkout, account login).
Performance/Analytics Help us understand how visitors interact with our website (e.g., pages visited, bounce rates). We use tools like Google Analytics.
Functionality Remember your preferences and settings (e.g., language, region, display preferences).
Marketing/Advertising Used to deliver relevant advertisements and track campaign effectiveness (e.g., Facebook Pixel, Google Ads).

c. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies
  • Block all cookies
  • Block third-party cookies
  • Accept all cookies

Please note that disabling certain cookies may affect the functionality of our website.

Browser-specific instructions:

8. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of every website you visit.

9. Children's Privacy

Our website and services are intended for use by adults (18 years of age and older). We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child under 13, please contact us at info@modplusfurniture.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Store Name: Mod Plus Furniture Email: info@modplusfurniture.com Phone: +1 (323) 963-5275 Mailing Address: 630 N Western Ave, Los Angeles, CA 90004

Business Hours:

  • Monday – Friday: 10:30 AM – 6:00 PM (PT)
  • Saturday: 10:30 AM – 5:00 PM (PT)
  • Sunday: 12:00 PM – 4:00 PM (PT)